Refund Policy

30-Day Money-Back Guarantee

If you are not satisfied with a Botanexa product for any reason, contact us within 30 days of the delivery date and we will refund the purchase price of that product to your original payment method. The guarantee covers one bag per product per customer on your first purchase of that product, whether bought one-time or as the first shipment of a subscription.

• Applies to orders placed at botanexa.com. Marketplace purchases follow that marketplace's return policy.
• You do not need to return the product; we may ask a couple of quick questions to help us improve.
• Shipping charges (if any) are non-refundable unless the order was damaged, defective, or incorrect.

How to Request a Refund

• Sign in and open Account → Support, or email [email protected] from the address on your order.
• Include your order number and, if applicable, a photo of any damaged or incorrect item.
• We respond within 1 business day and issue approved refunds immediately.
• Refunds appear on your statement within 5-10 business days depending on your bank or card issuer.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, is missing items, or is not what you ordered, let us know within 14 days of delivery and we will send a replacement at no cost or refund you in full, including shipping. Please keep the packaging until we've resolved the issue.

Subscriptions

Subscription renewals are charged automatically on your billing date. You can skip, pause, change, or cancel any time before the renewal date from Account → Subscriptions. Renewal shipments that have already been processed can be refunded within 30 days of delivery under the guarantee above for the first shipment; later shipments may be refunded at our discretion if unopened, and we may ask you to return them with a prepaid label.

Exclusions

• Gift cards, promotional items, and clearance products marked 'final sale'.
• Orders where the guarantee has already been used for the same product.
• Products purchased from unauthorized resellers.
• Refund requests made more than 30 days after delivery.

Cancelling an Order

Orders can be cancelled for a full refund until they enter fulfilment, usually within a few hours of being placed. After that, please wait for delivery and use the guarantee above.

Questions

Contact [email protected] or use the support form in your account. We're happy to help.