Shipping Policy

Processing Time

Orders are roasted to order and ship within 1-2 business days (Monday-Friday, excluding US holidays). Orders placed after 12:00 pm Eastern on Friday ship the following Monday. You'll receive a confirmation email when your order is placed and a tracking email as soon as it ships.

Shipping Options and Costs (United States)

• Standard Shipping (USPS / UPS Ground): 5-7 business days — FREE on your first order and on all subscription shipments; $5.95 on other orders under $40, free on orders of $40 or more.
• Express Shipping (UPS 2nd Day / USPS Priority Express): 2-3 business days — $9.99.
• Rates are shown at checkout before you pay. Sales tax is calculated separately where required.

Where We Ship

We currently ship to all 50 US states, Washington DC, and US military (APO/FPO/DPO) addresses. Shipments to Alaska, Hawaii, Puerto Rico, and military addresses use Standard Shipping only and may take 7-12 business days. We do not ship to PO boxes via Express. International shipping to Canada, the UK, and Australia is available on select products at checkout; the recipient is responsible for any duties, taxes, or customs fees.

Subscriptions

Subscription shipments are prepared automatically on your renewal date and ship the next business day with free Standard Shipping. You can change your delivery address or frequency from Account → Subscriptions at any time before the renewal date.

Tracking Your Order

Every shipment includes a tracking link in your shipping confirmation email and under Account → Orders. Tracking may take up to 24 hours to update after the label is created.

Delays, Lost, or Damaged Packages

• Carrier delays caused by weather, holidays, or high volume are outside our control, but contact us if a package is more than 5 business days past its estimate and we'll investigate.
• If tracking shows 'delivered' but you can't find the package, check with neighbours, building management, or your local carrier office, then contact us within 7 days so we can file a claim and send a replacement.
• If your package arrives damaged, keep the packaging and send us a photo within 14 days; we'll replace it or refund you in full (see our Refund Policy).

Address Changes and Returned Shipments

Please double-check your address at checkout. We can update an address before the order ships; after that, changes depend on the carrier and may incur a fee. Packages returned to us as undeliverable will be refunded minus shipping, or reshipped at our standard rate.

Questions

Contact [email protected] or use the support form in your account and we'll get back to you within 1 business day.